FAQ

As soon as we receive your order, we'll send out a confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

1. Our emails might be going to your junk or spam folder
2. There might have been a misspelling when you entered your email address during checkout
3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to kate@dollydollshouse.online.

For some of our deliveries, our couriers require a contact number to ensure the smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Absolutely. Dollydollshouse.online strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

All orders placed by 11am GMT on a business day will usually be processed within 24 hours.

Orders placed after 11am GMT or outside business hours will be processed the next business day.

We deliver anywhere in the UK (United Kingdom) mainland.

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email kate@dollydollshouse or by phone +44 13873 76296.

No sorry, currently we only deliver within the United Kingdom.

We deliver anywhere in the UK (United Kingdom) mainland.

• Free shipping on all orders.
• No Hidden Fees: All costs are clearly stated at checkout.

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email kate@dollydollshouse.online or by phone 013873 76296.

After placing your order, it typically takes 1 business day to process your order provided you ordered before the 11am cut-off time. If this timeframe has passed, please contact our customer service.

Orders placed on weekends are processed the next business day.

Our estimated delivery times for in-stock items are 2-4 working days.

For accurate information, please always check the product pages before placing an order.